So, somewhere along the "pass the buck trail", someone created a Trouble Ticket and gave me the TT#.
Tier I can not solve these types of issues.
In my mind, something between the login credentials and the streaming package is corrupt or not properly configured (best guess). Give it another try or select something else to watch. 10025-002 This content has an issue and can't play. When I try to watch TV through the website, I get: So the login information is correct and working. I am able to use the same exact login credentials to log into the website.
#ATT.COM MYACCOUNTS TO SIGN UP CODE#
Please subscribe to DIRECTV STREAM code 8013 ) and the app on my cellphone says: Subscription Required. I can't login using the DIRECTV STREAMING device (continous sign in loop, stating: Please reactive your subscription. If you open a ticket when someone calls, you have a complete record of what the problem is and what actions have been taken so far.etc Saturday, 18th will be day three of endless transfers. Someone who understand the connection between the login credentials and whatever DIRECTV package you have. I do not understand why there is no Trouble Ticketing System for Tier I? I have been calling for two days and just keep going over the exact same basic troubleshooting procedures, over and over and over. We had a fully functional Tier I call center/help desk. I spent 20 yrs overseeing a very large IT organization. I have spent two days (I am retired) all day on the phone being shuffled around the world.
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